Return & Refund Policy
Return Policy
We offer a 30-day return window, giving you 30 days from the date you receive your order to submit a return request.
Eligibility for Returns
To qualify for a return:
-
Items must be in the same condition as received — unworn, unused, with all original tags, and in the original packaging.
-
Proof of purchase, such as a receipt or order confirmation, is required.
How to Start a Return
To begin the return process, please contact us at support@smithandroyfashion.com.
If your request is approved, we’ll provide you with a return shipping label and clear instructions on where to send your package. Please note: returns sent back without prior approval will not be accepted.
If you have any questions regarding returns, you can always contact us at support@smithandroyfashion.com.
Damages and Issues
Please check your order as soon as it arrives and reach out to us immediately if an item is damaged, defective, or incorrect. We will review the situation and work with you to resolve it.
Exchanges
If you’d like to exchange an item, the quickest option is to return the original product. Once your return is approved, you can place a new order for the replacement item.
Refunds
When we receive and inspect your return, we will notify you if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please be aware that it may take additional time for your bank or credit card provider to finalize and post the refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. All items must be sent to the return address provided by our customer service team.
Contact Information
Shop: Smith & Roy Fashion
Address: 12861 88 Ave, Surrey, BC V3W 3K2, Canada
E-mail: support@smithandroyfashion.com
Phone: +17787752162
Contact Form: Click here
Frequently Asked Questions
Frequently asked questions (FAQ)
Have a question? We’re here to help.
Whether you’re curious about shipping, returns, or how to care for your latest pieces — this is the place to start. Still need support? Our team is just a message away.
We aim to process all orders within 1–3 business days (Mon–Fri) after your purchase is confirmed. As soon as your order has been shipped, you’ll receive a tracking link via email.
Standard delivery typically takes 3–6 business days (Mon–Fri) after dispatch.
We offer free standard shipping on all orders within Canada — no minimum spend required.
We offer free standard shipping on all orders within Canada — no minimum spend required.
Yes, you can. Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time. You can also follow your delivery via the 'Track Your Order' page.
If your order hasn’t arrived within the expected timeframe, first check your tracking information for any updates. Still unsure? Contact us at support@smithandroyfashion.com — we’re happy to help.
You can return any item within 30 days of delivery, as long as it’s unused, unworn, and in original condition with all tags attached. Just drop us an email to start the process.
Once we receive and inspect your return, your refund will be processed within 10 business days and issued to your original payment method.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We accept American Express, Apple Pay, Google Pay, Maestro, MasterCard and Visa
We’re really sorry about that! Please email us at support@smithandroyfashion.com with your order number and a photo of the issue, and we’ll resolve it right away.
You can always reach us at support@smithandroyfashion.com or via our Contact Page. We’re happy to assist you with anything you need.