Privacy policy

Last updated: September 06, 2025

This Privacy Policy explains how Smith & Roy Fashion (“the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from smithandroyfashion.com (the “Site”).
By using our Site and services, you agree to the terms described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. When updates are made, we will revise the “Last updated” date above and post the new version on our Site.

Information We Collect

We collect personal information to process your orders, provide our services, and improve your experience. This includes:

1. Information you provide directly to us:

Name, billing and shipping address, phone number, and email address.
Order details, including payment confirmation.
Account login details if you create an account.
Information you share when contacting our customer service team.

2. Information collected automatically:

Device type, browser type, IP address, and other technical details.
Website usage data through cookies or similar technologies.

3. Information from third parties:

Payment processors for processing transactions.
Shipping providers to fulfil your orders.
Service partners such as Shopify for e-commerce operations.

How We Use Your Information

We use your information for the following purposes:

Processing and delivering your orders.
Managing your account and providing customer support.
Sending important service updates and order confirmations.
Showing relevant marketing messages where permitted by law.
Detecting and preventing fraud or unauthorized activity.

Cookies

Our Site uses cookies to operate effectively, understand how visitors use our Site, and improve functionality. You can control cookies through your browser settings, but disabling them may affect certain features of the Site.

How We Share Your Information

We may share your personal information with:

Service providers who help us operate the Site (e.g., payment, shipping, IT services).
Business partners involved in marketing activities (where legally permitted).
Authorities if required by law or to protect our rights.

We do not sell your personal information.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

Access and request a copy of your personal information.
Request corrections or updates.
Request deletion of your data.
Withdraw consent for marketing communications.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

Security

We take reasonable steps to protect your personal information but cannot guarantee complete security of data transmitted online. Avoid sending sensitive information through unsecured channels.

Contact Us

Shop: Smith & Roy Fashion

Address: 12861 88 Ave, Surrey, BC V3W 3K2, Canada

Email: support@smithandroyfashion.com
Phone: +17787752162
Frequently Asked Questions

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM